Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Service Level Management Lead will drive innovation, strategy and delivery to all new contracted deliverables whilst also fostering continuous improvement across Common Information Services. This is an exciting opportunity for an experienced Service Level Management Lead to join the ever growing Governance Team to ensure the safe transition to a new way of working and also to performance manage multiple programmes of work, and capture future service performance requirements. This role is located in Bristol/Milton Keynes with the ability to work remotely and onsite as part of a hybrid working pattern.This role requires a dynamic, diligent and organised individual who has strong Stakeholder Management, negotiation and diplomacy skills. The Service Level Management Lead will work on programmes which have a variety of embedded suppliers; including government bodies (Home Office) in which those legislative requirements must be met and MOD contracts, as well as Internal Boeing requirements. This role will manage customer expectations and help provide solutions to service issues. To ensure current and future work plans are consistent with organisational change initiatives.The geographical separation will include regular traveling between Bristol and Milton Keynes, to attend meetings and lead the team consisting of Service Level Management Specialists. The Service Level Management Lead will be expected to inspire and motivate the team and provide direction across the multiple programs of work. The role will play a fundamental part in driving continuous improvements by working collaboratively with other parts of the Service Management to achieve the department’s annual prioritiesResponsibilities:Lead and direct the delivery of Performance and Management Information in support of the portfolio of servicesLead and direct the Service Catalogue and Service Portfolio specialistLead and direct the Service Continuity specialist Lead and direct the Knowledge Management specialistCollaborates with internal stakeholders to recommend Service Level Requirements to Boeing Supply Chain and Commercial specialists for new or major changes to current services.Monitors, Measures and reports Service Performance against agreed SLAs, KPIs, UCs and OLAs.Attends all Service Reviews with both the Customer and Service Provider.Conducts ongoing maturity assessments of the Service Level Management on a more frequent or annual basis.Acts as co-ordination point for any temporary changes to Service Levels required (i.e. additional support coverage of services required by the Customer.Adapts departmental plans and priorities to address resource and operational challengesCarries out Impact Assessment in changes to the Service Portfolio.Work alongside Design coordination Lead to ensure the desired outcome of a service as detailed in the requirements are specified during the Service Design stage.Ensure that all current and planned IT services are delivered to agreed achievable targets.Provides resolution to a diverse range of complex problems using data and analysisLead and manage large and complex projectsResolve issues of contention and conflictBring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners – to articulate and remedy service level issuesAnalyze performance trends, identifying bottlenecks, and recommending appropriate proactive actionIT Dashboard design and maintenance efforts to track and display appropriate metrics and KPIs.Advise and guide on all service-level related issuesSupport the Head of Service Management in the delivery of a new service management offering for a new contract.Desired education and experience:Knowledge and experience of ITSM best practiseKnowledge and experience of current ITSM toolset.Experience and understanding of stakeholder structureITIL V3 FoundationITIL V3 Intermediate – Service Design/Strategy/CSI or V4 Managing ProfessionalProject Management Methodology knowledgeOther:Must be willing and eligible to undergo SC level clearanceAll information provided will be checked and may be verified.Please apply asap for this role as recruitment may commence before the end date.Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCEEqual Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.